The Oft-missing Piece of the Business Puzzle

One of the saddest and most debilitating lessons a young business leader can learn is to equate increasing intelligence with increasing complexity. To equate quality with the number of PowerPoint slides or pages in a memo. Nothing could be further from the truth. Winning in business, in some shape or form, always comes down to winning with people. Whether it is appealing to consumers with a product or service or driving one’s organization to peak performance, it is a human game. You must win with people to win in business.

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Let’s Cut Millennials a Break

In the Philippines, I interview Millennials every week. I see so many superb young people who are juggling school, jobs, helping provide for a wider family, and enduring daily commutes that would destroy most people. If there is ever a truism in life, it is this: “Every generation trashes the succeeding generation, calls them spoiled and undisciplined, and laments the future of the world in their hands.”

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Great Leaders Break Paradigms

We are presently nearing the end of the holy month of Ramadan, where the Muslim world fasts for a month during daylight hours to commemorate the revealing of the Quran to the prophet Mohammed. From a societal perspective, Ramadan is a wonderful and unifying time when everyone sacrifices together in unity; however, for some businesses, Ramadan is a difficult time. Or so they believe.

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The Tsunami Principle

On Sunday, Dec. 26, 2004, I was quietly sitting in my hotel in Phuket, Thailand, having a leisurely breakfast on a gorgeous morning, after having jogged a 20-km training run. I decided to go for a walk on the beach before checking to see if my kids were awake, and on the way out of the dining area I spotted a guy with chicken curry on his plate. I adore chicken curry and had not seen that among the buffet options. So, at the last moment, and fresh from a long run, I decided to have another serving of breakfast and indulge in the chicken curry. This simple, innocuous, unimportant decision saved my life. My kids didn’t become orphans, all because of chicken curry.

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When Profits Supersede Customers

Profits are crucial to any company. Profits allow companies to stay in business; to expand and grow; to innovate; to invest in people and ideas. Despite idealistic notions that can attempt to demonize the concept of profits, there is indeed nothing wrong with making a profit. The issue becomes when making a profit becomes the be-all and end-all of an organization, the ultimate goal.

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