The Tsunami Principle

On Sunday, Dec. 26, 2004, I was quietly sitting in my hotel in Phuket, Thailand, having a leisurely breakfast on a gorgeous morning, after having jogged a 20-km training run. I decided to go for a walk on the beach before checking to see if my kids were awake, and on the way out of the dining area I spotted a guy with chicken curry on his plate. I adore chicken curry and had not seen that among the buffet options. So, at the last moment, and fresh from a long run, I decided to have another serving of breakfast and indulge in the chicken curry. This simple, innocuous, unimportant decision saved my life. My kids didn’t become orphans, all because of chicken curry.

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When Profits Supersede Customers

Profits are crucial to any company. Profits allow companies to stay in business; to expand and grow; to innovate; to invest in people and ideas. Despite idealistic notions that can attempt to demonize the concept of profits, there is indeed nothing wrong with making a profit. The issue becomes when making a profit becomes the be-all and end-all of an organization, the ultimate goal.

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A Brand is what you Make of it

When you spend your formative years as a businessperson working for Procter & Gamble, you certainly master one thing: Doing consumer research! Lots of it. P&G will research every detail of a new product launch. I have spent thousands of dollars researching the smallest of elements, down to the color schemes on the pack.

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The Sheer Brilliance of being Simple

One of the most unfortunate things often taught to young people is the idea that the more complicated we make things, the more “big words” we use, the more slides and charts we employ, the smarter we look. They go from being simple and smart thinkers to complex and muddled thinkers. We train them in the wrong direction. We teach them skills they later have to un-learn in life.

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Separating Good from Bad Coaches

While the word “coach” often brings to mind a sports context, it is a role that extends far beyond the playing fields and sports arenas. It is not just a classic sports coach who coaches. All of us in business who hire and develop young talent are coaches. Anyone who mentors another is a coach. Coaches abound through many facets of life and play a critical role in personal development.

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